سياسة الخصوصية

Data controller

Each business using Mosar controls its customers' data; we process it on the business's behalf and only on its instructions. The business owns its WhatsApp number and Meta assets, and we access them through permissions it can revoke at any time.

Data we collect

• Business account data: business name, team names and emails, industry, and AI staff settings.
• WhatsApp messages: the text of messages sent to the business's number and the replies, plus the sender's phone number and WhatsApp profile name.
• Operational data: products, prices and orders the business connects, and correction and alert history.

We do not collect end customers' payment details, and we never sell data.

How we use it

• To reply to the business's customers and hand conversations to a human when needed.
• To show conversations, alerts and reports to the account's owners.
• To improve that same business's replies from its owners' corrections. One business's conversations are never used for another's replies.

Who receives it

• Meta (WhatsApp Business Platform): to receive and send messages.
• Anthropic: conversation text is sent to the Claude model to draft replies and is not used to train it.
• Supabase: database hosting.

Each business is isolated in the database; only members of its account can see its data.

Retention

We keep data while the business's account is active and delete it within 30 days after the account is closed, unless the law requires otherwise.

Data deletion requests

If you are a customer of a business that uses Mosar and want your conversations deleted, or an account owner who wants to close your account, message us on WhatsApp at +20 120 561 1507 from the number you used. We will confirm the request and delete the data within 30 days.